aqva-usations

Ok, so that pun didn't really work. I've already posted a lengthy rant about aqva bathrooms and their complete lack of customer service after supplying me with defective goods. Well, today, after sending them the recording of the call in which they told me they were sending things out (lying about it) and lodging a chargeback with American Express and making a threat of legal action I got the following; As a goodwill gesture, we will be sending out a set of replacement legs. Now, whether something can be considered a goodwill gesture after weeks of arguing, threats of legal action, and a charg…

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aqva Bathrooms

Another day, another customer service (or lack thereof) rant this time it's the turn of aqva Bathrooms. Turns out this company has directors in common with QS Supplies, a company that I've not dealt with since 2012 for similar reasons and - had I know about the relationship - wouldn't have touched aqva with a bargepole. Seems they're also known as Tiles N Baths Ltd. How difficult is it to order a bath? I placed an order on their website for a product, and shortly received the following; Thank you for your order with AQVA Bathrooms. The products you have ordered is unfortunately not something w…

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SaaS... Access Control?

There's in increasing tend towards SaaS, and indeed at work we use it extensively with services like Zendesk, Xero, Statuspage.io etc.. I've done a lot (including custom development, and quick hacks like access control notifications in slack) with Paxton's Net2 access control and was recently looking at other options for a new application. What I basically want is Paxton Net2, but with an API (ideally HTTP/JSON) to receive notifications of events and to be able to perform basic control operations This doesn't exist. Doorkeys in the Cloud More frustratingly several companies pushed me towards t…

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Do Not Reply

I am very sorry about our delay in getting back to you, only your message was sent to a 'do not reply' email address, which is not monitored closely. This is the message I got today from a (otherwise very helpful company) because I replied to an order confirmation eMail. What makes it worse is, when I sent the actual reply, I got an immediate auto reply; Thanks for your email. We'll be in contact with you shortly, which can take us up to 7-10 working days We'll be in touch soon. Leaving aside soon being considered almost two weeks what exactly is the point of a do_not_reply@example.com addres…

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HIKvision Doesn't Want Your Business

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Ok, that seems like a bit of a sensational title, but it's not far from the truth and I'm not the only one to think so as the prominent HIKvision dealer Since 2013, Use-IP, have [issued a similar statement]((https://docs.google.com/document/d/1-tAsqZ7ZSV-8L6l3_usEdqWhMiUfqCAOuWEIE0zSiAE/edit). Why HIKvision? I use a number of HIKvision cameras, both at home and at work, and genuinely believe them to be pretty much the best quality at the price point. They're reliable, and these guys give the established names like Axis (whom I've used IP cameras from since 2004!) healthy competition. HiWatch b…

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10 Years of Facebook

I avoided sharing the insipid auto-created video, but Facebook decided to tell me today that I joined Facebook TEN years ago today... So instead, here's an almost equally insipid post, cross-posted from Facebook :D It's an interesting landmark I suppose, so figured I'd post something so I can be reminded of it in another ten years assuming Facebook hasn't been replaced ;) A lot has changed; three different jobs (all loosely in the same field), four addresses - finally culminating with a move to the Highlands, five cars, and a lot less hair ;) ... And a lot hasn't; all of the people closest to…

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Stopping Distances

Following the recent tragic death of Kim Briggs, killed by cyclist Charlie Alliston riding an illegal bike with no front brakes, there's been lot of debate over whether or not he could stop even if the bike was legal. These people often cite the Stopping Distances in the Highway Code which suggest at 20 mph a car should stop in around 6m from when the brakes are applied; This was last updated over thirty years ago, and vehicles have improved a bit since then, so I conducted a (fairly unscientific) experiment to satisfy my own curiosity. A modern car travelling around 20mph took around 2.8m to…

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Bizzby Privacy

Update 21st August Having spoken with Bizzby, I'm confident this is an isolated incident and that my concerns about how jobs are allocated to their service provider partners are unfounded. I expect a formal statement from Bizzby to be issued in due course. I received this eMail today (obviously, with some redaction to protect the individual's privacy) from the online "Handyman App" _Bizzby_ which exists to match service providers with jobs that need done. There is just one (well, several) issues here. I am not registered on the Bizzby platform I'm not a plumber or electrician I live about 300…

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Web forms and 'an' or 'a'

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I'm a stickler for the little things. What's wrong with this drop down box? If you don't notice, then this article probably isn't for you. However the more pedantic audience members will note that "I am a Installer" is terrible English. This should of course be "I am an Installer" A solution Given the following (greatly simplified) HTML; <label for="role">I am a...</label> <select name="role" id="input_role">...</select> Simply add a little javascript along the lines of the following; $('#input_role').change(function() {…

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International number formatting on the web with JavaScript

In the UK numbers are typically shown as follows; 07700 900 123 020 7946 0123 This is known as the "local" or "UK National" format When dialled from abroad, the leading 0 is replaced with +44 so the 07700 number in the above example would become +44 7700 900 123 Unfortunately, there isn't really an acceptable way of writing this for both audiences. Numbers for an international audience Most commonly (and the one form I generally accept) is placing the 0 within a bracket e.g. +44 (0)20 7946 0123 – however even this is met with some objections as brackets were traditionally u…

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