customer service (in)Direct Line and asymmetry in cancelling consumer contracts. "Go online or phone to buy car, home, or pet insurance" is the tagline on their Google search. The catch is right there in plain sight - to buy. Yes, Direcrt Line will happily take your money on the website, without speaking to anyone,
privacy EV Privacy : More than just your salary sacrificed? I'll preface this with saying I do not have a salary sacrifice car (my employer doesn't offer it yet), but many friends and family do. Also, this has a focus on Tesla as this is what I'm most familiar with, but I expect a
consumer rights Registered Keepers (Or Not?) I'll preface this with saying I do not have a salary sacrifice car (my employer doesn't offer it yet) or lease car, but many friends and family do. In the UK, the keeper of a vehicle is not necessarily the owner. This is long
customer service time4stress? Avoid time4sleep (or at least certain products!) unless you have time4stress and time2waste when it goes wrong. Quality control is non-existent and the customer service wasn't much better sadly.
consumer rights TEKnically Incorrect? It became illegal in 2017 to charge payment fees per the Consumer Rights (Payment Surcharges) Regulations 2012 (As Amended) - Why do CCTVTek.co.uk ignore this law?
consumer rights aqva-usations Ok, so that pun didn't really work. I've already posted a lengthy rant about aqva bathrooms and their complete lack of customer service after supplying me with defective goods. Well, today, after sending them the recording of the call in which they told me
consumer rights aqva Bathrooms Another day, another customer service (or lack thereof) rant this time it's the turn of aqva Bathrooms. Turns out this company has directors in common with QS Supplies, a company that I've not dealt with since 2012 for similar reasons and - had I
consumer rights HIKvision Doesn't Want Your Business Ok, that seems like a bit of a sensational title, but it's not far from the truth and I'm not the only one to think so as the prominent HIKvision dealer Since 2013, Use-IP, have [issued a similar statement]((https://docs.google.com/document/
consumer rights 3G/4G Router Stores Update May 2020: Westlake Communications entered liquidation, and has ceased trading, these websites are now operated by Millbeck Communications who are not associated with Westlake Communicatons and hopefully have a better approach to customer care and understand UK trading laws. Most of my comments,