All articles tagged as: rants

Argos (again)

The expression "too many cooks" comes to mind. Anywhere I've worked, people take ownership of a customer's case - irrespective of how it arrives. There's usually some sort of ticket which can be transferred between people, but it's not a rabble of individuals all chiming in their own $0.02 My recent experience with Argos just got worse when they tried to be helpful, largely because - it seems - no-one has a clue what anyone else is doing. I want to eMail someone at Argos about this, and try and get a sensible response, but they don't have an eMail address apparently, they only take c…

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Security Theatre and the Airport

I've previously ranted about "security theatre" that we all suffer every time we fly anywhere so imagine my surprise that I write this airside at a major airport holding a bag that's not been X-rayed... how did I get here? That this is even possible, even as an exception, would seem to support that the hassle we go through at the airport is largely pointless. How did I get here? At security I followed the usual requirements like a good sheep (remove my laptop, iPad, don’t have any liquids etc etc) and yet my bag still ends up in the queue to be searched manually. Due to understaffing…

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Argos...

Update 6th November Knew it was too good to be true. Seems Jack completely lied about what they'd done, because apparently the order has been cancelled (again) and I've been refunded (I haven't)... so I now need to phone and re-order the same products (apparently they'll honour the original price, but of course I now have to explain all this again) Update 4th November Doesn't bode well, the promised delivery date never happened :/ Update 2nd November Finally, common sense, Jack (thanks!) in their twitter customer service team offered to get these sent to me next week. Update 1st November Argos…

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HP Ink DRM

I am never buying an @HP product ever again. This “Ink DRM” is a joke, I don’t even want a colour print but I can’t use this paperweight! — Ross McKillop (@rsmck) October 7, 2017 HP X451dw I love this printer, when it works... It's a fraction of the cost of a laser, instantly ready (no warm-up time) and stupidly fast (I believe, at the time, it was the fastest available although I'm sure it's been surpassed by now) at almost a page per second. I also actually don't print much. I bought the printer in 2014 for £249 and, other than the black, it was still running on the original (reduced…

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aqva-usations

Ok, so that pun didn't really work. I've already posted a lengthy rant about aqva bathrooms and their complete lack of customer service after supplying me with defective goods. Well, today, after sending them the recording of the call in which they told me they were sending things out (lying about it) and lodging a chargeback with American Express and making a threat of legal action I got the following; As a goodwill gesture, we will be sending out a set of replacement legs. Now, whether something can be considered a goodwill gesture after weeks of arguing, threats of legal action, and a charg…

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aqva Bathrooms

Another day, another customer service (or lack thereof) rant this time it's the turn of aqva Bathrooms. Turns out this company has directors in common with QS Supplies, a company that I've not dealt with since 2012 for similar reasons and - had I know about the relationship - wouldn't have touched aqva with a bargepole. Seems they're also known as Tiles N Baths Ltd. How difficult is it to order a bath? I placed an order on their website for a product, and shortly received the following; Thank you for your order with AQVA Bathrooms. The products you have ordered is unfortunately not something w…

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Do Not Reply

I am very sorry about our delay in getting back to you, only your message was sent to a 'do not reply' email address, which is not monitored closely. This is the message I got today from a (otherwise very helpful company) because I replied to an order confirmation eMail. What makes it worse is, when I sent the actual reply, I got an immediate auto reply; Thanks for your email. We'll be in contact with you shortly, which can take us up to 7-10 working days We'll be in touch soon. Leaving aside soon being considered almost two weeks what exactly is the point of a do_not_reply@example.com addres…

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Stopping Distances

Following the recent tragic death of Kim Briggs, killed by cyclist Charlie Alliston riding an illegal bike with no front brakes, there's been lot of debate over whether or not he could stop even if the bike was legal. These people often cite the Stopping Distances in the Highway Code which suggest at 20 mph a car should stop in around 6m from when the brakes are applied; This was last updated over thirty years ago, and vehicles have improved a bit since then, so I conducted a (fairly unscientific) experiment to satisfy my own curiosity. A modern car travelling around 20mph took around 2.8m to…

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Transavia, KLM and a couple of bags...

Some people will know I've had issues with KLM in the past specifically when their policy was to allow aircraft to depart with exit rows unoccupied; a situation EASA believe represents "an inadequate level of safety". Despite this, they're one of only three airlines that offer service from my local airport and then only one with a sensible (so I thought) connection for my upcoming trip to Portugal, so I find myself flying with them again and the issues start before I get to the airport! Baggage allowance Here is the picture used to illustrate baggage allowance on my upcoming flight;…

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Road Rants - Single Track Roads

Told you I could do a series of these... I now live in quite a rural area and we have a lot of roads that seem mildly unusual to some, and seem to strike the fear of god in others! Whilst they seem to have disappeared from most of the UK, there are still over 2,500 miles of them up here! Single Track Roads (with passing places) As the name suggests these are roads with one lane; not one lane in each direction - just one single lane, with the occasional passing place where the road is wide enough to allow to vehicles to pass. Driving these roads requires more concentration and awareness of what…

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