customer service - rsmck

rsmck

Sign in Subscribe

customer service

A collection of 14 posts

customer service

(in)Direct Line and asymmetry in cancelling consumer contracts.

"Go online or phone to buy car, home, or pet insurance" is the tagline on their Google search. The catch is right there in plain sight - to buy. Yes, Direcrt Line will happily take your money on the website, without speaking to anyone, but you cannot later cancel

customer service

Shop Direct, a VERY dodgy outfit?

Maybe you've seen ads of tempting deals from "Very" (who also operate under the Littlewoods brand) who mainly appear to exist to take advantage of people who have to rely on credit to purchase goods. (Arguably, offering ~50% APR credit terms on low value 'luxury&

consumer rights

Registered Keepers (Or Not?)

I'll preface this with saying I do not have a salary sacrifice car (my employer doesn't offer it yet) or lease car, but many friends and family do. In the UK, the keeper of a vehicle is not necessarily the owner. This is long established the

customer service

WeatherFlow..oh no, that's not included.

WeatherFlow make decent weather stations, but their customer service is appalling!

customer service

time4stress?

Avoid time4sleep (or at least certain products!) unless you have time4stress and time2waste when it goes wrong. Quality control is non-existent and the customer service wasn't much better sadly.

customer service

BMW - Get a handle on this!

BMW are ignoring a safety-critical issue in the F10/F11 5 Series cars caused by... a door handle.

"Submit a ticket"

Now, let me start by saying I love ticket systems. They are the order amongst the chaos in the IT support world, and when supporting customers often the correct approach is to ask them to raise a ticket. However, when a member of the public brings to your attention a

Argos (again)

The expression "too many cooks" comes to mind. Anywhere I've worked, people take ownership of a customer's case - irrespective of how it arrives. There's usually some sort of ticket which can be transferred between people, but it's not a rabble

Argos...

Update 6th November Knew it was too good to be true. Seems Jack completely lied about what they'd done, because apparently the order has been cancelled (again) and I've been refunded (I haven't)... so I now need to phone and re-order the same

HP Ink DRM

> I am never buying an @HP [https://twitter.com/HP?ref_src=twsrc%5Etfw] product ever again. This “Ink DRM” is a joke, I don’t even want a colour print but I can’t use this paperweight! — Ross McKillop (@rsmck) October 7, 2017 [https://twitter.com/rsmck/status/

consumer rights

aqva-usations

Ok, so that pun didn't really work. I've already posted a lengthy rant about aqva bathrooms [https://rsmck.co.uk/blog/aqva-bathrooms/] and their complete lack of customer service after supplying me with defective goods. Well, today, after sending them the recording of the call

consumer rights

aqva Bathrooms

Another day, another customer service (or lack thereof) rant this time it's the turn of aqva Bathrooms. Turns out this company has directors in common with QS Supplies, a company that I've not dealt with since 2012 for similar reasons and - had I know about the

Do Not Reply

> I am very sorry about our delay in getting back to you, only your message was sent to a 'do not reply' email address, which is not monitored closely. This is the message I got today from a (otherwise very helpful company) because I replied to an